Accessibility & Feedback

This page provides information to the public about our organization’s arrangements for providing accessible formats and communication support.

Public Notice Locations: Public notices regarding our accessible feedback process are prominently posted and available to the public at the following locations within our facilities:

• • Main Entrance/Door
  • Google Classroom (Clients)
  • On our website

Assistance for Persons with Disabilities Requesting Alternate Formats or Communication Supports:

When a person with a disability requests an alternate format or communication support, our staff will provide assistance by:

1. 1. Acknowledging the Request: Promptly acknowledging the request and confirming understanding of the specific need.
   2. Identifying Needs: Working collaboratively with the individual to understand their preferred accessible format (e.g., large print, accessible electronic format, audio) or communication support (e.g., sign language interpreter, real-time captioning e.g., ZOOM, plain language).
   3. Providing Options: Informing the individual of the available accessible formats and communication supports that can be provided.
   4. Facilitating Provision: Taking immediate steps to provide the requested format or support in a timely manner, or arranging for its provision through appropriate channels.
   5. Ensuring Quality: Ensuring that the alternate format or communication support effectively meets the individual’s needs.
   6. Follow-up: Following up to confirm that the individual was able to access the information or communicate effectively.

The following are examples of how individuals who required an alternate format or communication support have been assisted:

• An employee with an intellectual impairment is unable to communicate via email. To receive updates she is often told about what is happening beforehand in person or via phone calls. This person is often supported by another employee who demonstrates new skills and provides guidance as needed.

• A volunteer who is unable to complete the online AODA training modules is assisted by having the training read to her by a staff member and clarifying any concerns through in-person discussion.
• Some families are unable to fill out forms online or independently. They receive support when a member of staff sits with them to read the information on forms, followed by discussion, and then documenting the information either by writing or typing. 
• Some children who are unable to communicate with words are encouraged to use signed language and visuals with real photos and those made using an app called BoardMaker. Some children use communication devices like an Ipad with software like Proloquo2Go.

Our commitment is to ensure that all feedback processes are accessible and that individuals with disabilities receive the necessary support to provide their input effectively.